Get Help with Our Online System
Are you having trouble creating a new account, accessing an existing one, or submitting an online application?
Find your problem in the list below for suggested steps to try.
If you haven't created an account with us yet, you will need to do so in order to start a new application, or check on an existing claim.
Some problems that can cause error messages include:
Incorrectly formatting identifying information (Social Security number, date of birth, phone number).
- Social Security numbers must be entered with the dashes (XXX-XX-XXXX).
- Date of birth must be entered as a two-digit month, two-digit day, and four-digit year (mm-dd-yyyy).
- Phone number must be entered with the area code and dashes, no parentheses (XXX-XXX-XXXX)
Incorrectly entering the security code (unique image of numbers and letters at the bottom of the create and account page).
- This code is case sensitive. Look carefully at the image before typing the characters in the box.
If you click a link to check your claim status or complete an application and the new page that loads is completely blank, try quitting your browser application. Use the X at the top right of your screen to close all browser windows. Then re-open the browser application and try again.
If you start to fill out an online application but close your browser or quit the application before completing it, the partially completed application should be saved so you can use your username and password to return to it later.
We only keep incomplete applications in our system for 14 days. After that time, you will need to restart and complete a new application.
Make sure that you have answered all required questions (marked with a red asterisk). Carefully read any error messages that are displayed. They will tell you what information is missing or needs to be changed.